"Bom dia a todos,
Solicito que divulguem junto de quem possa interessar. A SurveyMonkey está a recrutar para o Funchal: “International Customer Operations Representative”.
Para mais detalhes, consultem http://www.surveymonkey.com/jobs/Home_Jobs.htm
Grata.
International Customer Operations Representative
Customer Service | Funchal, Portugal
Responsibilities include:
Identify opportunities to make every customer successful. This involves recommending and explaining product and service features that are best suited to the customer’s needs.
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools (online self-help, FAQ’s, email, chat, telephone).
Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports, monitor abuse and inappropriate utilization of our service.
Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
Support customers with tasks related with billing and payments and work with the finance team to ensure a fast and accurate response to customers´ demands.
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
Identify and develop opportunities to expand self-help in the application and on your mother language; review translations of website content in your mother language.
Work on projects to enhance team operations and improve productivity.
Qualifications:
A very strong focus on customer satisfaction.
Minimum 2-3 years experience in multi-channel support, preferably for an Internet or e-Commerce company.
Ability to prioritize, analyze and plan actions in a fast-paced environment.
Native in one of the following languages: (German, Spanish, French, Italian, Portuguese). Fluency in English required. Knowledge of Portuguese will be a plus.
Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within SurveyMonkey).
Outstanding problem-solving abilities and organizational skills.
Excellent knowledge of Internet and software applications, including Microsoft Office products.
Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
A university degree is required.
An EU passport or work permit is required for this position."